PRIVACY POLICY

XPW LLC (“XPW,” “Company,” “we,” “us,” or “our”) respects the privacy of our customers, clients, website visitors, and other individuals who interact with XPW. This Privacy Policy explains how XPW collects, uses, maintains, protects, and discloses personal information in connection with our services, website, communications, business operations, and customer programs.

This Privacy Policy applies to information collected through the XPW website, customer communications, online interactions, and programs operated by XPW, including post-project surveys, customer feedback programs, satisfaction surveys, NPS requests, and review-request campaigns. These communications and programs may be conducted through SMS/MMS text messages, email, telephone calls, online forms, chat, or other communication channels.

This Privacy Policy generally applies to information collected through the Website, through our Programs, and through related online interactions. Information collected offline, including information collected by telephone or in person, may also be subject to this Privacy Policy where applicable to XPW's handling of that information.

The Website and Programs are intended primarily for individuals located in the United States. If you access the Website or participate in a Program from outside the United States, your information may be transferred to, processed, and stored in the United States.

By accessing or using the Website, requesting services or an estimate, communicating with XPW, or participating in any XPW Program, you acknowledge that you have read and understood this Privacy Policy.

XPW may collect information that you voluntarily provide to us, information generated through your use of our services, and certain information automatically collected when you interact with our Website or Programs.

Information You Provide Voluntarily. When you request service, request an estimate, schedule an appointment, contact us, initiate a chat, communicate with us, submit a form, or participate in one of our Programs, we may collect information you choose to provide. This may include your name, email address, telephone number, mailing address, service address, service requests, project details, preferred appointment times, project dates, photographs or attachments that you submit, and notes or other information you voluntarily provide.

We may also collect the content of communications you submit or send to us through forms, chat, SMS/MMS, email, telephone, or other communication channels.

If you participate in a post-project survey, feedback request, NPS survey, or review-request campaign, we may collect your survey responses, ratings, satisfaction scores, qualitative comments, feedback concerning completed work, and other information you choose to provide.

You are not required to provide personal information merely to browse the Website. However, if you choose not to provide information necessary for a particular service or Program, XPW may be unable to respond to your request, schedule or perform certain services, administer a Program, or provide requested communications.

When you visit or interact with the Website, XPW and certain service providers may automatically collect information concerning your device and interaction with the Website.

This information may include your IP address, general location information that may be inferred from your IP address, browser type, operating system, device type, language settings, pages visited, links clicked, scrolling activity, time spent on pages, referring and exit pages, approximate timestamps, session identifiers, and diagnostic information.

This information may be used to operate and maintain the Website, measure performance, understand visitor engagement, improve functionality, detect and prevent fraud, troubleshoot technical issues, and maintain the security and integrity of our systems.

XPW may use cookies and similar technologies, including pixels, tags, local storage, SDKs, and related technologies, to operate the Website, understand how the Website is used, measure performance, support advertising activities, and improve the user experience.

These technologies may collect information such as IP address, device and browser characteristics, pages visited, interactions with the Website, and other technical or usage information.

XPW may use third-party analytics and advertising services, including services such as Google Analytics, Google Ads, Meta Pixel, call-tracking services, dynamic telephone numbers, chat tools, and similar technologies, depending on the systems implemented on the Website.

These technologies may allow XPW or its service providers to understand how visitors interact with the Website, measure advertising and marketing effectiveness, attribute calls and leads to particular marketing sources, and improve customer communications.

Certain third-party technologies may collect information across different websites or online services over time, subject to the applicable third party's privacy practices.

You may control certain cookies through your browser settings and, where available, through cookie preference controls presented on the Website.

XPW uses information collected for legitimate business purposes consistent with operating our business, providing services, maintaining our Website, communicating with customers, and administering our Programs.

Depending on how you interact with XPW, information may be used to provide and manage services; respond to inquiries; prepare estimates; schedule appointments; coordinate service delivery; communicate confirmations, reminders, follow-up information, and customer support; administer post-project surveys and feedback programs; collect and analyze customer satisfaction information; follow up regarding issues or questions raised by customers; request voluntary public reviews; maintain business and service records; operate and improve the Website; perform analytics; measure marketing performance; attribute calls and leads to marketing sources; protect against fraud, misuse, and security incidents; enforce our policies; and comply with applicable legal requirements.

XPW does not sell personal information.

XPW does not use information collected through the Website or Programs to make decisions producing legal or similarly significant effects solely through automated means, such as automatically denying services based solely on automated processing.

If you provide XPW with your telephone number or email address, you may receive communications relating to your services, appointments, estimates, projects, customer support, surveys, feedback requests, review requests, or other communications described in this Privacy Policy.

In connection with services provided by XPW, the Company may photograph or record exterior portions of a property before, during, and after service.

Photographs and recordings may be used to document work performed, maintain quality control, provide training, maintain internal business records, demonstrate completed work, and for marketing or promotional purposes.

XPW will make reasonable efforts to avoid intentionally capturing individuals or unnecessary personally identifiable information in photographs or recordings used for business purposes.

Customers may request that photographs of their property not be used for marketing or promotional purposes by providing written notice to XPW prior to service.

XPW does not sell or rent personal information to third parties.

XPW may disclose information collected through the Website and Programs in limited circumstances necessary to operate our business, provide requested services, administer our Programs, protect our systems, or comply with applicable law.

XPW uses reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website, Programs, and business operations from unauthorized access, use, disclosure, alteration, or destruction.

No method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, XPW cannot guarantee absolute security.

Email, SMS/MMS text messages, and chat communications may not be encrypted end-to-end and may not be completely secure. Customers should not send highly sensitive information through these communication channels.

If you believe your interaction with XPW is no longer secure, please contact us immediately using the contact information provided below.

Depending on where you live and applicable law, you may have certain rights regarding personal information maintained by XPW. These rights may include the ability to request access to personal information, request correction of inaccurate information, request deletion of certain information, obtain a portable copy of certain information, opt out of certain forms of targeted advertising or other processing, and appeal certain decisions concerning privacy requests.

The availability and scope of these rights may vary depending on applicable federal or state law.

To submit a privacy request, contact XPW using the information provided in Section 17. XPW may need to verify your identity before completing a request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

You may control certain cookies and similar technologies by adjusting your browser settings, using cookie preference tools or banners made available on the Website, or using applicable browser privacy signals.

Some browsers and extensions support the Global Privacy Control (“GPC”) signal. Where required by applicable law, XPW will process recognized GPC signals as a request to opt out of certain applicable processing, such as certain forms of targeted advertising.

Technical limitations may prevent GPC or other browser signals from applying to every use of cookies or similar technologies, including technologies necessary for the Website to function.

Some browsers also offer a “Do Not Track” (“DNT”) setting. Because there is currently no universal industry standard governing how DNT signals must be interpreted, XPW's Website may not respond to every DNT signal.

Disabling or restricting cookies may affect certain Website functionality.

XPW's Website, communications, or other materials may contain links to websites, applications, payment platforms, or services operated by third parties.

XPW does not control and is not responsible for the privacy practices, security practices, content, or policies of third-party websites or services. We encourage users to review the privacy policies and terms of service applicable to third-party websites and services before providing personal information.

XPW may retain personal information for as long as reasonably necessary to provide requested services, administer customer Programs, including surveys and review requests, maintain business and financial records, process or document transactions, resolve disputes, enforce agreements, comply with legal obligations, and protect the Company's legal rights and interests.

When information is no longer reasonably necessary for these purposes, XPW may delete, de-identify, or securely dispose of the information in accordance with applicable law and reasonable business practices.

XPW's Website and Programs are not directed toward children under eighteen (18) years of age. XPW does not knowingly collect personal information from children under eighteen (18).

If XPW becomes aware that a child has provided personal information through the Website or a Program, the Company may take reasonable steps to delete the information.

XPW reserves the right to modify, update, or replace this Privacy Policy at any time.

When changes are made, XPW may revise the “Last Updated” date appearing at the beginning of this Privacy Policy. Your continued use of the Website or participation in an XPW Program following the posting of changes may constitute acknowledgment of the updated Privacy Policy to the extent permitted by applicable law.

XPW does not sell personal information for monetary consideration.

However, XPW may permit certain third-party analytics, advertising, and measurement providers to collect information through cookies, pixels, tags, or similar technologies for purposes such as website analytics, advertising measurement, and campaign attribution.

Where required by applicable law, users may opt out of certain forms of cookie-based targeted advertising through the privacy controls described in this Privacy Policy.

Questions, concerns, privacy requests, or inquiries regarding this Privacy Policy or XPW's handling of personal information may be directed to: